Refund Policy

At WordPress Download, we are committed to offering high-quality WordPress GPL products and stand behind them with confidence. We acknowledge that while our products are designed to meet a wide range of needs, individual circumstances may vary. Please carefully read our refund policy below, which applies to all products available on WordPress Download.

Refund Eligibility Conditions

  1. Nature of ProductsDue to the digital format of our products, which precludes the possibility of return, we are unable to offer refunds if you simply change your mind after purchasing a product. Our policy reflects the unique nature of digital goods and their irrevocable delivery.
  2. Problem Resolution FirstIf you encounter an issue with any of our products that prevents their effective use, we request that you first contact our support team for assistance. We require detailed information about the issue, including any error messages or logs, to offer appropriate solutions. Refund considerations will only proceed if the issue remains unresolved despite our best efforts.
  3. Timeframe for Refund RequestsRefund requests must be made within 14 days of the initial purchase. No refunds will be considered beyond this period.
  4. No Refunds Without Reproduction of IssueWe require specific information and steps to reproduce the issue on our end. This helps us understand the problem and ensures that our refund policy is fairly applied.
  5. Agreement to PolicyBy purchasing from WordPress Download, you agree to this refund policy. This agreement includes an understanding that we are not responsible for any discrepancies in exchange rates between the time of purchase and the time of refund.

Exclusions

  • No refunds will be issued for membership plans when you have downloaded any product.
  • No refunds will be granted for renewal payments. Subscriptions can be canceled at any time before an upcoming renewal payment.

We reserve the right to make the final decision on all refund requests, based on the criteria outlined in this policy. We aim to ensure fairness and satisfaction for both our customers and our business.

Also, go through our Terms of Use and FAQ for more details.

Subscription Cancel Policy

You can always cancel your subscription before the renewal payment is automatically processed.

You can cancel your active subscription on your account page.

Need help?

Contact us at support@wordpressdownload.org for questions related to refunds and returns.